Privacy Policy

Data Controller

Golden Resort
Address: Kultapallo 1, 73310 Tahkovuori, Finland
Email: info@tahkochalet.fi
Phone: +358 17 483 200

2. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

• Managing accommodation bookings and customer relationships
• Invoicing and payment administration
• Customer service and communications
• Sending newsletters and marketing communications (with consent only)
• Website development and analytics (Google Analytics, Consent Mode)
• Advertising targeting (Google Ads, Meta Pixel – with consent only)

The legal basis for processing is the performance of a contract (accommodation services), compliance with legal obligations (accounting and taxation), and the customer’s consent (newsletters and marketing cookies).

3. Data We Collect

We collect the following information:

• Name, address, email address and phone number
• Booking information (arrival and departure dates, accommodation unit and additional services)
• Payment information (payment method and payment confirmation)
• Information related to customer communications (emails and phone calls)
• Newsletter subscriptions and cancellations
• Information collected through website cookies (IP address, browser information and website usage)

4. Data Retention

• Booking and payment information is retained for at least six years in accordance with applicable accounting legislation.
• Newsletter information is retained until you unsubscribe.
• Data collected through cookies is retained for a maximum of 24 months, or until you delete the cookies from your browser.

5. Disclosure and Transfer of Data

• We may disclose information to authorities where required by law (e.g. the police or tax authorities).
• The technical provision of our services may require data to be transferred to service providers (e.g. booking system, payment service provider and newsletter system).
• Data collected through cookies may be transferred outside the EU/EEA (e.g. to Google or Meta). In such cases, we ensure that the transfer complies with the GDPR (e.g. through the EU-U.S. Data Privacy Framework).

6. Your Rights

You have the following rights:

• Right of access – you may request a copy of your personal data
• Right to rectification
• Right to erasure (“right to be forgotten”), unless we are legally required to retain the data
• Right to restriction of processing and the right to object
• Right to withdraw your consent (newsletters and marketing cookies)
• Right to lodge a complaint with a supervisory authority (Office of the Data Protection Ombudsman, tietosuoja.fi)

Requests can be sent to: info@tahkochalet.fi.

7. Cookies and Tracking

Our website uses cookies:

• Necessary cookies – required for the website to function
• Analytics cookies – Google Analytics, Consent Mode
• Marketing cookies – Google Ads and Meta Pixel, with consent only

For more information about cookies, please see our Cookie Policy.

8. Data Security

We use appropriate technical and organisational measures to protect personal data. Access to personal data is restricted to persons who require the information in order to perform their work duties.